I bought a shirt described as 100% pure silk (£45 + £5 postage via Paypal as Guest). Update. It's very time consuming, and I don't have the bandwidth to compare each item received to the manifest. Any returns policy that says I have to cover the cost of returning items must only relate to the situation where I change my mind about the item ordered and not where there is a problem with the item. Once the funds have been released to the seller, we are unable to reverse this process. Previously, sellers needed to open an unpaid item case when a buyer didn't pay for an item. Hi there, Thanks for getting in touch. Etsy Seller 01-18-2021 03:39 PM. We recommend that you start by getting in touch with the company direct. Significantly Not as Described – You received an item, but it was significantly different from the seller’s original description. As Discogs staff does not have physical access to items, both before and after the transaction, we are unable to mediate in the event of a grading dispute. Thanks so much for contacting me and giving me the chance to sort this for you, I really appreciate it. Any product bought through the site is protected if the items you received are not as described. Item Not Received – You bought something but didn’t receive it. Quality disputes are where the customer does not agree with the condition of merchandise or service received (e.g., a car repair situation or quality of a hotel room). eBay authorized the return and issued a return label. Items are as described, but you no longer want them (unless the seller offers Easy Returns) Guaranteed Protection Period Each item on Etsy is sold by an independent seller. He described it as like new and in working order, and as far as I could tell from pictures it was, to my limited knowledge on NV devices. Significantly Not as Described means an item that is materially different from what the Seller described in the item listing. I ordered a new book from them and received, after a pretty long shipping time, a clearly used book with a cracked dvd in a broken case. Received my items back. What I received was the complete opposite. By this time, I was really peed off. I have no reason not to believe Dombern34 When you buy an item, we hold payment from the seller until you confirm you’ve received your order and it’s as described in the listing. Using credit card or Paypal protection can cause you problems if you do it without Reverb's 'blessing'. If the item you received is not as described in the listing, contact the seller by clicking the Ask a Question link in the listing. Implementation in Data Set Specifications: 2. If the book that you have received is not as described, the incorrect item or was damaged during shipping, you can return the book to the bookseller for a refund. They emailed a couple of days after receipt complaining that it was not as described - however I proved to them using the condition notes VS what their complaint was that they were wrong. Active menu item not working #1887 Don't misuse returns. Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection. The item was not delivered to the buyer by its delivery date. A few days later I received an A-Z Claim for non-receipt. But, the item we shipped was correct, and the buyer was confused on what he had ordered. 2) Significantly Not As Described (SNAD): The customer states the product they received is significantly different from what the merchant described. You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. However, from May 2021, all sellers will have the option to simply cancel orders that are not paid for within 4 calendar days of the buyer committing to buy the item. Item condition or details not as described. Complaint: Item not as described. If you made the purchase, or even part of it, with your Barclaycard, we've got you covered. This happened to me. 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. Item received not as described. If you received an item much later than promised and now cannot use it any more (e.g. After providing the shipment tracking information to paypal, the buyer then reversed and filed an "package received, but not as described" claim with paypal. photos, video) of any issues once they are encountered and message the seller on Reverb with that information. If the item is not as described and you can't sort the issue out with the seller to your satisfaction, you can then open an Item Not As Described case. Once payment has been released, all sales are final and no refunds will be provided. The merchandise is damaged or defective. If you get there another way: Enter your item number. You received the item, you or your agent received it and did not report anything amiss to UPS, and you alone are responsible. In this case, you should contact the seller via My eBay selecting item not as described, so we can track the resolution and help if needed. In my opinion, Reverb does not enforce "as described" as well as Ebay does. JFRTDI, Jun 1, 2017 #1. The following situations are not included: 1. I got a warning letter today from Amazon stating they received a buyer complaint about a product that was “Not as described”. The items were plastic, not seashell as described. The only similarity is I chose gray and received gray. In such a case, you should try to work out a mutual agreement with … Supersedes Child—early childhood education program received from a qualified teacher indicator, yes/no/not stated/inadequately described code N Early Childhood, Superseded 01/06/2015 Implementation in Data Set Specifications: All attributes + Notice that if you open a case for items not received, you will lose the case immediately when the seller provides tracking number. I'm so sorry to hear that you haven't received your item yet. by VintageStarrBea ds. Remember me Not recommended on shared computers. I am a vendor here. Claiming an item was not as described when the item you received did not match the description in the original listing . Find out when and how you can return faulty goods for a refund, repair or replacement. Check when you have to offer refunds and accept returns. TIP. Well, I had a dispute closed and just received notification that the bidder is sending the item back. The seller changed the delivery date to 7/14/10 on ebay and therefore Ebay and Paypal refused to open a claim. Claiming an item was not received when there is proof of delivery to the address provided on the Order details page; Falsely claiming an item was not as described; Opening duplicate cases using other buyer protection programs; Returning an item other than the original item received; Using or damaging an item and then returning it. The process for creating an Item Not Received or (Item) Significantly Not As Described dispute will vary, dependent on the eBay site and payment method. Buyer cancels "Item Not Received" & opens up "Not As Described" No Prob, I thought, as I have tracking information for the item and it shows up as delivered. Delta159 on 26 January 2021 about Wish in category Retail ... New complaint. JFRTDI. The A-to-z Guarantee … An item is not as described if the buyer can demonstrate (through photos or other documentation) that it is significantly different from the seller’s listing description and photos. Seller didn't pay for insurance so USPS won't even let me file a claim. Returning an item other than the original item received; Using or damaging an item and then returning it; We definitely under that concern, especially if it is a large load. Discussion in 'General Chat' started by JFRTDI, Jun 1, 2017. I have an item bought from a seller who claims to be a UK based seller but need to return them because they are not as described, but when I started the return proces i get a message from ebay saying I have to pay for the return postage, I though sellers had to pay for the return. Dear xxxxx xxxxx, I thought you would need to provide information to paypal before they would decide? Communication between a buyer and seller to resolve an issue is always encouraged by eBay, and is often the fastest and simplest way to resolve a problematic transaction. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. An item you claim is not as described, but the seller can prove that it is. In the last week, I received item that simply don't work and it was a pain to get the case resolve as the returning shipping cost is 10$ for an 15$ item. The seller couldn't or didn't provide valid proof of delivery. Close. An Item not received case happens when 3 things occur in a transaction: The buyer paid for an item. Item condition or details not as described: You received the item ordered, but it was a different condition (e.g., used or refurbished instead of new) or had an important detail that was not explained on product page. Report Inappropriate Content. Ebay sent me prepaid returns label by Royal Mail. Posted item and ebay sale was updated with Tracking number., However Royal Mail's last tracking information stated it was out for delivery, but has never been updated since. If you don’t submit the seller’s Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. Make sure you only buy an item that states the seller accepts returns. Complaint closed. The descriptive information provided for a card-not-present transaction does not match the merchandise or service received. I learned this the hard way. I received my order but the items were not as described. Have ebay changed their rules on who pays to return an item not as described. If the item is still working and the “not as described” problem is small, the person may want to keep the item and accept the partial refund. Paypal negates it when the bidder files a Item Not as Described. so. Make sure you upload tracking information to … My complaint: Item received was not adjustable per the description see 5 on attached photo. If the item arrived damaged, hold on to … Item not as described. (It was described as the actual product, not as a counterfeit.) Rate the seller to complete the transaction and release payment. For any other issues, or general questions, please email hello@lilliedimple.com. Paypal makes you jump through relentless hoops to dispute it, only to find out it really doesn't matter what you do. Title In spotlight at Dies hearing. If any Item received is damaged, incorrect or otherwise not as described, please contact customer service at Priority Tire LLC through eBay Messages. I received an order from another vendor. Item received, not as described, Returned to seller, no refund just cancelled Jump to solution. Message 2 of 10 (517 Views) Hi all . If the item is not as described (this includes wrong color, design and wrong size, wrong style or poor quality),please provide proof that the item received is not as described and our team will resend replacement for you at no additional cost. Claiming an item was not received when there is proof of delivery to the address provided on the Order details page; Falsely claiming an item was not as described; Opening duplicate cases using other buyer protection programs; Returning an item other than the original item received; Using or damaging an item and then returning it Looking for abbreviations of INAD? When I then checked the tracking number, it said the seller has cancelled the shipping. I then opened a dispute on 01/11/19. If you and the seller cannot reach an agreement, file a case through our Resolution Centre. Hope someone can help out here, I’ve got myself in a right old mess! You used Amazon Payments to purchase an item or service from a merchant, and; You paid the merchant for the item or service, but it did not arrive, or ; You received the item, but the item is materially different than the way the merchant described it. Needless to say, the pedal I received did not have such a pot. If you get to the Resolution Center from your item listing, your item number is already filled in. As he had already left negative and opened an A-Z anyway I decided I had nothing to lose by defending the claim (and I also thought … the item was described as an 'iPhone 5', but you received a 'HiPhone5' copy). Auction states the item is as-is, no refunds, no exchanges. Having checked your sales record I can see that we received your payment on {DATE HERE} and dispatched your item on {DATE HERE} via Royal Mail 1st Class Delivery. Emailing support about an issue does not qualify as opening a return case. Item received not as described. Item received was not as described. In both instances, the seller first has the opportunity to resolve the situation with the buyer independently. #4 Mar 3, 2008. fantastic_3. Looks like a dog (or other sharp toothed animal) chewed it as it is hard to imagine what else could have perforated PVC like that. I sent him a message saying the item that you have received my payment for is back up for sale and I have not had a refund and to refund me immediately. The item was misrepresented and I had no recourse to get my refund or the item I actually purchased! If the item is not as described (this includes wrong color,design and wrong size or wrong style),please provide proof that the item received is not as described and our team will resend replacement for you at no additional cost. Moving forward, you must open up a case with us within 3 days of delivery through the app or on the web in order to qualify for a refund. The question is that will that stop buyers from false claiming the item not as described or even break the item to put a claim. I sold an item to the buyer and initially the buyer claimed the item was not delivered and so filed a paypal claim. Claim that an item was not received when it did arrive. I recently purchased a set of "Brand New" Bose QC35 headphones for around $300USD. You did not receive your order within the stated delivery time and/or your negotiations for a refund from the seller were not successful. Lloyd at Which? An item should be returned in the same condition in which it was received. After several attempts to contact them I finally got a note that they would take a return. The jacket is still a wonderful item for every day use or travel. If you've purchased an item via Bike Hub Pay which differs materially from what the seller described it can be returned for a full refund. This is the first time I've had to do this so not entirely sure what the best course of action is to ensure I get refund and seller gets item back their item with no hard feelings either way. Item was completely different from what was ordered did you file a claim for item not as described or not received?
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